As a participant at Optimal Care Australia, you have certain rights that we are committed to upholding. We believe that everyone should be treated with respect and dignity, and we will do our best to ensure that your experience with us is positive.
In terms of your rights to be treated well, we will:
- Treat you with respect and dignity at all times.
- Treat you fairly and speak honestly with you.
- Protect your personal information and only use it for appropriate purposes.
- Provide you with high-quality services that are tailored to your individual needs, age, lifestyle, and cultural background.
You also have the right to participate in the services we provide. This includes:
- Having access to a safe and comfortable place to use our services.
- Making choices and decisions about the services you receive.
- Having access to the information you need to make informed choices.
- Having someone assist you in making the best choices, such as an advocate or support person.
- Getting help accessing services in the community.
Lastly, you have the right to speak out if you have any concerns or complaints about the services we provide. This includes:
- The right to raise any concerns or complaints you may have.
- The right to receive a prompt response to any complaints you make.
- The right to escalate your concerns or complaints if you are not satisfied with our initial response.